Privacy Policy
Effective date: 1 April 2026
Business name: Earth Anchors Tasmania
ABN: 75 417 323 987
Contact email: contact@earthanchorstasmania.com.au
1. About this policy
This Privacy Policy explains how Earth Anchors Tasmania collects, holds, uses and discloses personal information through this website and in the course of providing our services.
We are committed to handling personal information in an open and transparent way and in accordance with applicable Australian privacy laws.
2. What personal information we collect
The kinds of personal information we may collect include:
- your name
- email address
- phone number
- business name
- suburb, city or service location
- information you provide in contact or enquiry forms
- records of correspondence with you
- website usage data, including IP address, browser type, pages visited, referring website, device information and approximate location data derived from IP
- cookie and analytics data
- any other information you choose to provide to us
We do not intentionally collect sensitive information through this website. Please do not send sensitive information unless we ask for it and you consent to doing so.
3. How we collect personal information
We may collect personal information when you:
- complete and submit a contact form
- email or call us
- request a quote, callback or further information
- subscribe to updates or marketing communications, where offered
- interact with our website, cookies, analytics tools or embedded third-party content
- otherwise communicate with us
Where reasonable and practicable, we collect personal information directly from you.
4. Why we collect personal information
We collect, hold, use and disclose personal information for purposes including:
- responding to enquiries and providing customer support
- assessing your request and preparing quotes or proposals
- providing and improving our services
- managing our business operations
- maintaining website security and preventing misuse
- analysing website traffic and performance
- complying with legal obligations
- sending service-related communications
- sending marketing communications where you have consented or where otherwise permitted by law
5. Cookies, analytics and similar technologies
Our website may use cookies and similar technologies to:
- keep the website functioning properly
- remember preferences
- understand how visitors use the website
- improve website performance and user experience
- support security and fraud prevention
- measure the effectiveness of advertising or marketing, where applicable
Cookies are small data files stored on your device. Some cookies are necessary for the website to operate, while others are used for analytics or performance purposes.
We may use third-party services such as:
- Google Analytics
- Google reCAPTCHA
- website hosting and security services
- embedded content providers such as Google Maps or social media platforms
These third parties may collect information in accordance with their own privacy policies.
You can usually control or disable cookies through your browser settings. Please note that some parts of the website may not function properly if cookies are disabled.
6. Direct marketing
We may send you marketing communications by email or other electronic means where:
- you have given express consent
- you would reasonably expect to receive the communication and it is permitted by law, or
- we are otherwise authorised by law to do so
You can opt out of marketing communications at any time by using the unsubscribe link in the message or contacting us using the details above.
We do not send marketing messages merely because you sent a general enquiry, unless you have consented or the law otherwise permits it.
7. Disclosure of personal information
We may disclose personal information to:
- our employees, contractors and advisers
- IT, hosting, website, analytics and security service providers
- customer relationship management, email and communications providers
- professional advisers such as accountants, lawyers or insurers
- regulatory authorities, law enforcement bodies, courts or government agencies where required or authorised by law
- other third parties where you have consented or where disclosure is reasonably necessary for the purpose for which the information was collected
We do not sell personal information.
8. Overseas disclosure
Some third-party service providers we use may store or process personal information overseas.
Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled appropriately in accordance with applicable privacy requirements.
9. Storage and security
We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure.
These steps may include:
- secure website hosting
- SSL encryption
- password protection and access controls
- secure email and cloud systems
- software updates and security monitoring
- limiting access to personal information where reasonably necessary
No method of transmission over the internet or electronic storage is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.
10. How long we keep personal information
We keep personal information only for as long as reasonably necessary for the purposes described in this policy, or as required by law.
When personal information is no longer required, we take reasonable steps to destroy it or de-identify it.
11. Access and correction
You may request access to the personal information we hold about you, and request correction if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading.
To make a request, contact us using the details in this policy. We may need to verify your identity before processing your request.
In some circumstances, the law may allow us to refuse access. If that happens, we will provide written reasons where required.
12. Complaints
If you have a complaint about how we have handled your personal information, please contact us in writing using the details above.
Please include enough detail for us to investigate your complaint.
We will consider your complaint and respond within a reasonable period.
If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner.
13. Third-party websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. You should review their privacy policies before providing personal information to them.
14. Children
Our website is not directed to children under 16. We do not knowingly collect personal information from children through this website without appropriate consent.
15. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will be published on this website with the effective date shown at the top.
16. Contact us
If you have any questions about this Privacy Policy or our handling of personal information, contact:
contact@earthanchorstasmania.com.au